Customer support and help desk are the customer-facing portal of any business. End users have been relying on traditional communication tools to get in touch with support teams, such as phones, emails and face-to-face contact. However, chatbots provide businesses with the opportunity to streamline this process by handling the initial point of contact, eliminating repetitive requests and freeing the workforce to concentrate on more important tasks.
Types of Digital workplace solutions
The modern workplace has evolved significantly in recent years, with advancements in technology, the growing number of tools …
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